Support Update

As our most valued asset, and member of the Response family, we appreciate the trust and confidence you place in us to help provide you financial education, tools, and resources.


Our number one priority is the health and safety of our customers, employees, and community. We are monitoring the outbreak of the novel coronavirus (COVID-19) closely. We are consulting health experts and monitoring expert recommendations, including guidance from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), and local health officials.


Beyond simply monitoring the situation, we are taking active measures to continue providing you access to your services. As responsible members of our community, and for the health and safety of our employees, contractors, and customers, effective immediately, we are limiting contact and will be providing email support. Circumstances are fluid and we will notify you as chat support, phone support and live streaming become available. You will continue to have access to all the same online tools and trainings at

During this time of uncertainty, we want to acknowledge the incredible efforts of our staff, who work hard to provide valuable insights and guidance concerning the financial and economic landscape.


Health and safety are all of our responsibilities. We encourage our employees and customers to practice safety measures at home and when you’re out. Wash your hands with soap and water frequently, cover your nose and mouth with a tissue or your elbow if you have to sneeze or cough, and please stay home if you are sick. Take measures to avoid unnecessary contact with large crowds and confined gatherings of people to help slow the spread of COVID-19.

Thank you for your continued trust in Response.


Phil Smith