Product Support Agent

February 7, 2019
Job Type


Response is currently seeking amazing individuals to join our team. As a Product Support Agent, your primary focus is supporting the computer-based, online tools and applications our clients use. Our team members are energetic and love working with people. The working hours are from 8:00 am – 5:00 pm Monday through Friday. The Product Support team members are paid weekly with starting hourly rates at $13/hour (plus weekly incentives and bonuses) depending on experience and skill set. Response offers amazing employee benefits including: monthly events and contests, onsite gym, health benefits for full-time employees, working for an organization that is dedicated to improving people’s lives and creating an awesome culture!


Responsibilities include, but are not limited to:

  • Taking inbound calls
  • Assisting in software installation
  • Providing training and best practice procedures on company tools to clients
  • Processing subscription renewal payments
  • Troubleshooting software/website issues

Desired Qualifications

  • Focused on the customer, who is our #1 asset!
  • Technologically savvy, technical support experience preferred
  • Responsible & reliable
  • Self-motivated & organized
  • A great listener
  • Patient, positive, dynamic, & upbeat
  • Solid written & verbal communication is essential
  • High School diploma or equivalent


  • PTO and paid holidays
  • Health, dental, vision, and life insurance
  • Onsite gym

Additional Information

If you enjoy working with computers, love to have fun and want to be a part of our company, making a positive difference in people’s lives, please submit your resume.

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